The term ‘Xceptions’ or ‘us’ or ‘we’ refers to the owner of the website whose is Xceptions, 52 Thornhill Road, Heaton Mersey, Stockport SK4 3HL. The term ‘you’ refers to the user or viewer of our website.
The products on our website for sale to persons dealing as consumers only, they are not intended for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. These terms and conditions are incorporated in any contract between us, being under current UK Law and if there is any dispute the UK Courts will have exclusive jurisdiction.
By accessing our website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, then you must not use or access this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.
We reserve the right to amend or update our Terms and Conditions as and when it is required, without prior notice. Any such amendments will immediately apply to the use of the site.
5. Description of Products
The description and specification of products on this website are based on published literature and supplied to us by the manufacturers of the specific products. Manufacturers are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images. We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products. Price and availability is also subject to change without notice.
6. Cancelling Orders
7. Prices and Payments
8. Promotional Offers
Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
9. Credit Card Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment. Refunds will generally be made by means of a credit to your credit card.
10. Debit Card Payments will be charged and debited at the time of placing the order. If we discover any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment. Refunds will generally be made by means of a credit to your debit card
11. Online Orders
Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions. Orders are normally dispatched within 1 - 2 working days if goods are in stock. If you need goods urgently and wish to pay for special delivery, please contact us on telephone number 01803 868733 to discuss your requirements.
12. Online Registration
When registering online with www.xceptions.co.uk, please ensure that the personal information you provide is accurate, true, current, and complete in all respects. You should notify us immediately of any changes to your personal information by updating your account details on www.xceptions.co.uk. Should you encounter any problems in doing this, please contact through our feedback form or telephone number provided on our website for assistance.
On entering the site you will be asked to create a password. When creating your password, choose one that is memorable to yourself but not obvious to others. It is important that you keep this password confidential and you must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you suspect that someone else knows your password you should notify us. You will subsequently be asked to set yourself an alternative password. By using this site you agree not to impersonate any other person or entity, or use a false name.
The information contained within this website is provided solely for the user's information only and, whilst every effort has been made to provide accurate information in accordance with UK Law, it is provided without warranty of any kind. The information provided on this website is not intended to diagnose, treat, cure or replace medical/ specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable
Xceptions, its agents, employees or contractors will not be liable to you for any damages, (direct , indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.
14. Customer Satisfaction
We hope you will be happy with your purchase. However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from Xceptions you must return the item(s) to us, informing us in writing of your reasons for not being satisfied with the product.
If it is necessary, Xceptions will contact the suppliers/manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.
If an item is found to be damaged upon delivery it will be replaced by Xceptions, but we may request that the damaged items be returned to us before issuing the replacement. You must inform us within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.